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If you placed an order with us, you should have received an email or an SMS with the waybill number. Please check your inbox or contact our customer service team if you haven't received it. Thank you.


Please contact your account manager to discuss cancellation.

Note that this does not constitute a formal receipt of cancellation. 


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Downgrades are processed on the 1st of each month if submitted prior to the 20th of the previous month. However, if submitted after the 20th it will only be processed a month later.

e.g. Downgrade requested on the 22 November 2021, will only be effective 1 January 2022.

You may be liable for downgrade fees depending on the Fibre provider, this will be discussed with you at the time of downgrade


Check out our packages at https://shop.rsaweb.co.za/ and type your desired package in the field below. Please note that promotions apply to new installations only. T&Cs apply

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We have a comprehensive guide that covers everything you need to know about your FTTH installation. Click on this link to access the FAQs: https://www.rsaweb.co.za/ftth-installation-faqs/

You are able to download our mobile app which gives you the ability to track your order on your device. Please follow the link below that will take you through your first login and how to download our app.